I, Gina Nero, am a small business owner – therefore I am able to provide a limited return policy that will be on a case-by-case basis. If for any reason you, the customer, are unsatisfied with any physical Artwork purchased through my online store [ginanero.com], I will accept the return for select reasons within fifteen days of your receipt of the physical product[s], which is determined by the delivery date by carrier. I will only accept returns for visually or physically defective products. The customer is responsible for all return shipping costs. Upon successful completion of the return process, and receipt of the returned product, the customer will have the option to either accept a new item of the purchased Artwork or be issued a full refund of the purchase price paid by the customer, unless the product has been determined to be damaged in anyway as a result of the customer. Any dissatisfaction with colour, print type/media, or other similar attributes and reasoning will not be accepted as valid reasons for return. I, Gina Nero may provide a reprint if there are any visual defects that result directly from the printing process. If the package is damaged during shipment, please reach out to me as soon as possible and send photographs/images of the product packaging “as-received” by you.
I do not accept exchanges. If the incorrect size, incorrect print, or incorrect product is ordered, the customer is solely responsible for the costs of the product. If the mistake was caught prior to order fulfillment, I can correct the error and issue a refund and/or order the correct product. If this occurs please contact me as soon as possible as the window of time to correct an order prior to fulfillment may be slim!
Write to me here or e-mail me directly: iwas[at]ginanero.com